Glamour Tours Egypt (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us when booking a tour through our website, WhatsApp, or by phone or email. This policy explains what we collect, how we use it, and your rights.
Information We Collect
- Contact details: your name, phone/WhatsApp number, and email address.
- Booking details: tour selected, date, number of guests, hotel name and room number, and pickup location.
- Payment details: when you pay online, card payments are processed securely by our payment provider (Paymob). We do not store or have access to your full card number, CVV, or PIN.
- Technical data: basic website usage information collected automatically, such as browser type, device, and pages visited.
Cookies
Our website uses cookies (small text files stored on your device) to make the site work correctly, remember your preferences, and understand how the site is used. Essential cookies are required for the website and checkout to function. You can control or delete cookies through your browser settings; disabling some cookies may affect how the website works.
Analytics
We may use analytics tools to understand how visitors use our site so we can improve it. These tools collect aggregated, non-identifying information such as pages viewed and general location. We do not use analytics data to personally identify you.
Booking Information
Information you provide when booking is used solely to organise and deliver your tour, communicate with you about your booking, and meet our legal and accounting obligations as a licensed Egyptian tour operator.
Payment Information
Online payments are handled through a licensed payment gateway (Paymob). Card data is transmitted directly to the payment provider over an encrypted connection and is not seen or retained by Glamour Tours Egypt.
Sharing Your Information
We share your information only as needed to deliver your tour, for example with our drivers, guides, and boat or safari partners, and with our payment provider to process online payments. We do not sell your personal data to any third party. We may disclose information where required by law or by a competent authority.
Data Retention
We keep booking records for as long as necessary to provide our services and to comply with legal and accounting requirements, after which they are securely deleted or anonymised.
Your Rights
You may ask us to access, correct, or delete the personal information we hold about you by contacting info@glamourtoursegypt.com. We will respond within a reasonable time.
Contact Regarding Privacy
For any questions about this Privacy Policy or how your data is handled, email info@glamourtoursegypt.com.