Refund & Cancellation Policy

This policy explains how deposits, cancellations and refunds work for tours booked with Glamour Tours Egypt. It applies to every booking made through glamourtoursegypt.com, by WhatsApp, by email, or in person at our office. By completing a booking you confirm that you have read and accepted these terms.

In short: you pay a 20% deposit online to confirm your seat. Cancel more than 24 hours before your tour start time and the deposit is refunded in full. The remaining balance is always paid in cash on the day of the tour.

1. How payment works

Deposit: 20% of the total tour price, paid online by card or mobile wallet at the time of booking. A minimum deposit of 200 EGP applies to lower-priced tours.
Balance: the remaining 80% is paid in cash, in Egyptian Pounds, directly to your guide or driver on the day of the tour, before the activity begins.
All online payments are processed in Egyptian Pounds (EGP) through Paymob’s secure payment page. We never see or store your card details.
Your booking is confirmed only once the deposit has been received and you have received a confirmation message from us.

2. Cancellation by you

More than 24 hours before the tour start time: free cancellation. Your deposit is refunded in full.
Less than 24 hours before the tour start time: the deposit is non-refundable. No balance is owed, as the balance has not yet been paid.
No-show: if you are not at the agreed pick-up point at the agreed time and we cannot reach you, the booking is treated as a late cancellation and the deposit is non-refundable.

The 24-hour period is counted backwards from the published start time of your tour, in Egypt local time (EET), not from the pick-up time.

3. Tours that include flights or pre-issued tickets

Some tours include a domestic flight, a train seat, or another ticket that we must buy from a third party before your tour date — for example our one-day Cairo tour by flight. Once those tickets have been issued in your name, they cannot be returned to us and the money has already left our hands.

For these tours, the deposit becomes non-refundable from the moment the ticket is issued, even if you cancel more than 24 hours in advance.
We will always tell you clearly, before you pay, when the tickets for your booking will be issued.
Where the airline or ticket provider allows a name change or a date change, we will pass that option on to you at cost, without adding a fee of our own.

All other tours follow the standard 24-hour rule in section 2.

4. Late arrival

Our tours run on fixed departure times shared with other guests and with third-party operators. If you are late for pick-up, our driver will wait up to 15 minutes and will attempt to contact you on the number you provided. If we cannot depart on time, the booking is treated as a no-show under section 2.

5. Cancellation or changes by us

Your safety comes before everything else. We may cancel, shorten, reschedule or modify a tour for reasons including, but not limited to:

Closure of the sea by the Egyptian Coast Guard, or unsafe sea conditions, high wind or poor visibility.
Sandstorms, extreme heat or other weather conditions that make a desert activity unsafe.
Mechanical failure of a vehicle or boat, or unavailability of a guide.
Closure of a site, road, or attraction by the authorities.
The minimum number of participants required for a shared group tour not being reached.

If we cancel a tour, you may choose either:

a full refund of the deposit you paid, or
a free reschedule to another available date, or
a credit valid for 12 months towards any other Glamour Tours Egypt tour.

If a tour is shortened or modified after it has started for safety reasons, we will refund a fair proportion of the price for the parts of the programme that were not delivered. We are not able to refund costs you have arranged separately, such as flights, hotels or transfers booked through another provider.

6. Changing your booking

You may change the date, the pick-up location or the number of guests free of charge if you request the change more than 24 hours before the tour start time, subject to availability. Changes requested inside 24 hours are treated as a cancellation and a new booking.

If the number of guests decreases, the deposit already paid stays credited to your booking and the balance due on the day is recalculated. If the number of guests increases, the additional guests are charged at the standard rate and paid in cash on the day.

7. Services not used

No refund is given for any part of a tour that you choose not to use, for early departure from a tour, or for optional extras declined on the day. Entrance fees, optional activities and items listed as “Not included” are your responsibility and are not covered by the deposit.

8. Health, safety and suitability

Some of our tours involve quad bikes, buggies, boats, snorkelling or long transfers. It is your responsibility to tell us before booking about pregnancy, back or neck problems, heart conditions, reduced mobility, or any other condition that may make an activity unsuitable. If we have to refuse participation on the day for safety reasons that were not disclosed to us in advance, the booking is treated as a late cancellation.

If you inform us of a genuine medical reason before booking and we confirm that the tour is unsuitable, we will refund your deposit in full or help you choose a different tour.

9. How to cancel

Cancellations must be sent to us in writing so that the time is recorded. Please contact us by WhatsApp or email and include your name, the tour name, and the tour date.

WhatsApp: +20 155 551 8809
Email: info@glamourtoursegypt.com

Important: a cancellation is only valid once you have received a written confirmation from us. If you do not receive a reply within a few hours, please message us again — an unanswered message is not a confirmed cancellation.

10. How refunds are paid

Approved refunds are returned to the same card or wallet used for the original payment. We cannot send a refund to a different card, account or person.
Bookings made in cash, without an online deposit, are simply cancelled at no charge when cancelled in time. Where cash has already been handed over, it is refunded in cash at our office or through your guide.
We process approved refunds within 3 business days of confirming the cancellation.
Your bank or card issuer then needs additional time to show the money in your account. This usually takes 7 to 14 business days, and can take longer for some international banks. This part is outside our control.
Refunds are issued in Egyptian Pounds, in the same amount that was charged. If your card is issued in another currency, the amount you receive may differ slightly because of exchange rate movement between the payment date and the refund date. That difference is set by your bank and is not retained by us.

11. Force majeure

We are not liable for failure to deliver a tour due to events beyond our reasonable control, including natural disasters, epidemics, government restrictions, strikes, civil unrest, or the closure of airspace, roads or sea routes. In these cases we will offer a reschedule or a credit valid for 12 months. Where we have already paid non-recoverable costs to third parties on your behalf, a cash refund may not be possible, and we will always tell you clearly if this applies.

12. Complaints

If something goes wrong, please tell your guide immediately so that we have the chance to put it right on the day. Complaints raised after the tour has finished are much harder to resolve. You may also contact us in writing within 14 days of your tour date using the details above, and we will respond within 7 business days.

13. Company details

Glamour Tours Egypt — licensed travel agency.
Sheraton Street, in front of Le Pasha Hotel, Hurghada, Red Sea, Egypt.
Email: info@glamourtoursegypt.com — WhatsApp: +20 155 551 8809
Working hours: daily, 8:00 AM – 10:00 PM.

This policy applies to bookings made directly with Glamour Tours Egypt. Bookings made through a third-party marketplace such as Viator or GetYourGuide are governed by that platform’s own cancellation terms.

Last updated: 27 July 2026.